North Island $8
South Island $12
Rural +$5

Free over $120 (doesn’t include bulky items and bikes)
Medium Oversize $25
Large Oversize $50

Bikes $80

When you purchase an item or items and your cart total is equal to, or greater than $120.00, shipping is free!


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 24C Elizabeth street, Mt Victoria, Wellington 6011

To return your product, you should mail your product to:
Get Lost Cycling
24C Elizabeth street
Mt Victoria

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

They say a worker is only as good as their tools. Fortunately we've invested in quality tools from day one and can approach any job with the knowledge that we have the right tool for the application.

Mountain bikes are getting more and more capable to meet the challenges of modern trails. Frequently servicing your bike not only keeps it safe but also saves as you money as issues can be addressed before things start to wear out.

We're big believers in servicing and repairing where possible, rather than simply replacing parts as they break.